Genesis, Inc. Ordering and Shipping Information
Ordering



Internet - You may order from the web site using VISA, MasterCard, Discover Card, American Express, or PayPal.







Phone



You may call and order Monday - Friday 8-4:30 Pacific time. The phone number is 1-800-473-5538. For information call 360-422-6764.







Fax



You may fax your purchase order or credit card order to 360-422-6765, 24 hrs. a day.







Mail



You can mail your Purchase Order, Credit Card information, or check to Genesis Inc., PO Box 2242, Mount Vernon, WA 98273. Please include Ship to, Bill to, and telephone number with the order.







Shipping



Internet orders are shipped no later than the next business day. All other orders usually ship within 2 days of receipt of the order. If you need it by a certain date let us know and we will accommodate you. Orders up to 2 LB are shipped Priority Mail. Orders over 2 LB are usually shipped UPS. If you wish to have an over 2 LB package shipped Priority mail, an additional $1-$2 charge will apply.







Freight Charges



Freight charges are determined on the dollar amount purchased.



$0.00 - $29.99 Shipping and Handling $ 7.50



$30.00 - $59.99 Shipping and Handling $ 8.50



$60.00 - $99.99 Shipping and Handling $ 12.00



$100.00- $200.00 Shipping and Handling $ 14.00



Add $2.00 for each additional $100.00 over $200.00







Canadian orders add $2.00 per order.







Special Shipping



Express Mail (most places next day), UPS Next Day Air, UPS Second Day Air, and 3 Day Select are also available online. 







Guarantee



All materials are unreservedly guaranteed.







Returns



Unused materials must be returned for a refund within 30 days of purchase.   Returns must include the original invoice. Please call before returning merchandise. (1-360-422-6764)
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Genesis, Inc.
P.O. Box 2242
Mount Vernon, WA 98273
Information
360.422.6764
Order Only
1.800.4PELLET
Email
info@pellet.com

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